Please Read Carefully Before Booking
Welcome to KILIMARK ADVENTURES. By booking any tour, trek, safari, or service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a reservation.
1.1 Booking Confirmation
A booking is confirmed upon receipt of a 30% deposit of the total tour cost and written confirmation from Kilimark Adventures.
The remaining balance can be paid in cash upon arrival in Arusha or Moshi, before the tour begins.
Clients who prefer to complete payment in advance by bank transfer or online payment will be charged a 3.5% processing fee. If you choose either of these payment methods, Kilimark Adventures will provide an invoice with the necessary payment details to finalize the transaction.
For advance payments, we recommend completing the full balance 7–14 days before arrival.
1.2 Payment Methods
Kilimark Adventures accepts payments by bank transfer, online payment through Pesapal, credit card, or cash in USD, EUR, or TZS. All prices are quoted in US Dollars (USD) unless otherwise stated.
Bank Transfer Details
· Account Name: Kilimark Adventures
· Bank Name: CRDB bank
· Branch: Moshi Branch
· Account Number: 10504137247
· SWIFT/BIC Code: CORUTZTZ
· Bank Address: 1302, Moshi
Online Payment via Pesapal
· Payment Link: https://payments.pesapal.com/kilimarkadventures
Clients who prefer to pay online can use our secure Pesapal payment link. Any applicable payment processing fees will be communicated before payment.
Cash Payment
Cash payments are accepted in USD, EUR, or TZS, as agreed with Kilimark Adventures.
1.3 Price Changes
Prices are subject to change until a booking is confirmed with a deposit. Once confirmed, prices are guaranteed and will not change, except in cases of government-imposed tax increases or significant currency fluctuations.
2.1 Cancellation by Client
· 60+ days before departure: Full refund minus a 10% administration fee.
· 30–59 days before departure: 50% refund.
· 15–29 days before departure: 25% refund.
· Less than 7 days before departure: No refund. However, a change of departure date may be considered upon request, subject to availability and any applicable additional costs.
2.2 Cancellation by KILIMARK ADVENTURES
We reserve the right to cancel any tour due to insufficient bookings, safety concerns, or force majeure events. In such cases, you will receive a full refund or the option to reschedule.
2.3 No Show
Failure to arrive on the scheduled departure date without prior notice will result in forfeiture of all payments.
Travel insurance is mandatory for all tours. Your insurance must cover:
· Medical expenses and emergency evacuation.
· Trip cancellation and interruption.
· Lost or stolen belongings.
· High-altitude trekking (for Kilimanjaro/Mount Meru climbs).
KILIMARK ADVENTURES is not responsible for any costs incurred due to lack of proper insurance coverage.
Participants must be in good physical and mental health. For Kilimanjaro and Mount Meru climbs, a reasonable level of fitness is required. We recommend consulting your doctor before booking, especially if you have pre-existing medical conditions.
You must disclose any medical conditions that may affect your ability to complete the tour. Failure to do so may result in removal from the tour without refund.
5.1 Valid Documents
You are responsible for obtaining valid passports, visas, and any required permits. KILIMARK ADVENTURES can assist with visa information but is not responsible for visa denials.
5.2 Following Instructions
You must follow instructions from guides and tour leaders at all times. Failure to comply may result in removal from the tour for safety reasons, without refund.
5.3 Respect for Environment and Culture
You are expected to respect local cultures, customs, and the natural environment. Leave No Trace principles apply to all treks and tours.
6.1 Assumption of Risk
Adventure travel involves inherent risks. By booking with KILIMARK ADVENTURES, you acknowledge and accept these risks, including but not limited to:
· High-altitude sickness on mountain treks.
· Wildlife encounters during safaris.
· Adverse weather conditions.
· Physical injury or illness.
· Transportation accidents.
6.2 Limitation of Liability
KILIMARK ADVENTURES, its employees, guides, and agents shall not be liable for any injury, death, loss, damage, delay, or inconvenience arising from:
· Acts of God, weather conditions, natural disasters.
· War, civil unrest, terrorism, or political instability.
· Illness, pandemics, or quarantine.
· Strikes, flight cancellations, or transportation delays.
· Theft or loss of personal belongings.
6.3 Our Commitment to Safety
While we cannot eliminate all risks, KILIMARK ADVENTURES is committed to your safety. We employ experienced guides, maintain quality equipment, and follow established safety protocols.
KILIMARK ADVENTURES reserves the right to modify itineraries due to weather, safety concerns, national park regulations, or other unforeseen circumstances. We will make every effort to provide suitable alternatives.
If you have any complaints during your tour, please inform your guide or tour leader immediately so we can attempt to resolve the issue. Written complaints should be sent to info@kilimarkadventures.com within 30 days of tour completion.
Any disputes will be governed by the laws of the United Republic of Tanzania and subject to the jurisdiction of Tanzanian courts.
KILIMARK ADVENTURES may use photographs or videos taken during tours for marketing purposes. If you do not wish to be featured, please inform us in writing.
· Kilimanjaro climbs: Minimum age 6 years (with parental consent).
· Mount Meru: Minimum age 12 years.
· Safaris: All ages welcome (family-friendly).
· Minors (under 18) must be accompanied by a parent or legal guardian.
Tips are not included in tour prices but are customary and appreciated. Recommended amounts:
· Kilimanjaro crew: $350+ per climber (shared among team).
· Safari guides: $15–20 per person per day.
· Day trip guides: $10–15 per person.
For questions about these Terms & Conditions, please contact us:
KILIMARK ADVENTURES
Email: info@kilimarkadventures.com
Phone: +255 714 344 695
Address: Moshi, Tanzania
By booking with KILIMARK ADVENTURES, you acknowledge that you have read, understood, and agree to these Terms & Conditions.